Most BRB items are MADE TO ORDER and have 4-5 week production time unless otherwise noted. Please email us(firstname.lastname@example.org) if you have a specific timeline- otherwise- all orders are subject to above schedule.
Items RTS process daily. Please allow up to 3-5 days to ship RTS product (excludes weekends & holidays)
We are not responsible for packages after shipping. Once you have received your tracking number from us, it's out of our hands.
We have added Route Protection to the site and you may purchase this at checkout! You will be able to deal directly with them if something happens once it leaves BRB. When filing claims with Route you can do those yourself or email us to do it for you. Once a claim is filed it can take a few days or longer for them to process the claim. If your claim is approved they will alert me and it takes 7-10 business days for the refund to process.
If you decide not to purchase the protection and if there is an issue with your package your only option is to contact USPS at: